There are too many children in this folder to display

Problem

When accessing a drive the error message pops up “There are too many children in this folder to display”

Solution

Follow these steps to increase the number of folders to display:

1. Log into Shinydrive Admin

2. Select Drives & Profiles

3. Click on the Content Sources section

4. Select Advanced Settings

5. Change the value of Maximum number of folders to display to a larger number (the default is 2000)

6. Click on Save

Known issue:

If Shinydrive Admin does not retain this setting and reverts to 2000 rather than what has been manually configured a hotfix has been released, version 2.5.2.5 and is available from support. You will need to refer to Applying A Hotfix for Shinydrive Server to update the shinydrive-server component.