When troubleshooting issues with Shinydocs Pro we may require a submission of logs or the application database. Please follow these steps to retrieve and submit the .db file:
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Stop Shinydocs Pro Control Center Service, wait for it to stop
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Go to
%programdata%\Shinydocs\ControlCenter\database -
Copy the embedded.db file to your desktop
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Start the service again
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Send us the embedded.db
The file is usually less than 10Mb and can be emailed to the support ticket or one of our analysts directly upon request.